Problems and solutions
Whilst you might have identified a problem within your business,
whether it be finance, personnel, marketing, sales or whatever,
sometimes it can be very difficult to come up with the best solution.
In fact there are times when those problems appear to be insoluble.
Providing you with a new insight, perspective or approach to problems
is part of my role. I can help you to ‘see the wood for the
trees’ and then work with you, to implement the solution.
What do they say ‘a problem shared is a problem halved’
- I aim to help you find the complete solution, to the whole
problem!
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“We were sure that our company’s problems lay
with the poor performance of our sales team. To address this
we had introduced a number of initiatives including; sending
the sales team on numerous training days, increasing incentives
in their pay, arranging regular appraisals, etc. - still there
was no marked improvement. We called in Simon Shattock, upon
the recommendation of Business Link, who within a few hours
had identified that; whilst our sales team’s performance
had scope for improvement, it was actually our order processing
and fulfilment that was letting us down. Over the course of
the next six months he helped us to implement a number of innovative
measures and controls. These have vastly improved our levels
of customer satisfaction, resulting in repeat orders of over
50% at present, and still improving, compared to our previous
best of less than 10%. Simon’s fees were the best investment
we have made in a long time!”
Stephen Webster – Managing Director |
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